Sophos is a leader in next-generation endpoint and network security. As the pioneer of synchronized security Sophos develops its innovative portfolio of endpoint, network, encryption, web, email, and mobile security solutions to work better together.
All products that are deployed as part of the MSP Connect Flex program through Sophos Central will be included in the Datto Autotask PSA integration, including Intercept X, Disk Encryption, Endpoint, Mobile, Web, Email, Wireless, and Cloud Optix.
- Sophos Central will automatically create all products in Autotask PSA
- Sophos will automatically update the service contract nightly to provide up-to-date billing information on all Sophos products deployed across an MSP’s customer base
- The integration will provide ongoing, real-time data to Autotask PSA
- The integration additionally supports manual syncs to Autotask PSA
Available worldwide in English, German, French, Japanese, Italian, Trad. Chinese, Spanish, Portuguese, Korean.
About the Datto Autotask PSA integration
You can connect your Sophos Central Partner account to Autotask, which is a Professional Services Automation (PSA) tool, if the following conditions are met:
- You’re part of the Sophos Managed Service Provider (MSP) program.
- You use Sophos Central Partner.
- You use Autotask.
Sophos Central alerts can be synced into the PSA as tickets and can be acknowledged from both Sophos Central and the PSA system. Each PSA ticket includes a URL linking directly to the endpoint or server’s device details page, providing quick access to the Computer Summary or Server Summary pages. This eliminates the need to track email alerts, manually set PSA ticket attributes for PSA-ingested emails, acknowledge alerts separately in Sophos Central and Autotask, and manually search for customers and devices in Sophos Central.
You can synchronize your Sophos product usage data from your monthly customer accounts with Autotask. The ability to create Autotask services from Sophos, map those services to Sophos products, and set intervals for syncing license usage data into Autotask eliminates the need for manual updates in two places. This makes it easier to bill customers for the products they use.
MSPs can streamline alert management with enhanced PSA integrations
Sophos Managed Service Provider (MSP) partners benefit from lower overheads and increased operational efficiencies thanks to a unified Sophos Central security platform, security vendor consolidation, and integrations with popular MSP automation tools.
As part of the Sophos MSP Connect Flex program, our Datto Autotask and ConnectWise PSA integrations provide visibility of your customers’ usage for all products and services deployed through the Sophos Central platform, enabling you to easily bill for the solutions they use.
We are delighted to announce significant new enhancements to these PSA integrations to boost your team’s effectiveness and reduce the operational burden of alert management.
New Datto Autotask PSA ticketing integration
You can now automatically create Autotask PSA service tickets from Sophos Central alerts, saving your team significant time and effort.
- No need to track alert emails or log into Sophos Central to review and acknowledge alerts.
- The integration automatically assigns the severity, affected customer, and ticket category when creating Autotask PSA service tickets from Sophos Central alerts, removing this time-consuming manual task.
- Bi-directional synchronization means that closing a ticket in the Autotask PSA tool automatically closes the associated alert in Sophos Central – and vice versa.
- New deep links in Autotask service tickets provide direct access to ‘device details’ pages in Sophos Central. This enhancement removes the need to manually search for the customer and the device in the console – saving you an estimated 20 seconds for every alert, at a minimum.
Learn more here.