If 2024 was the year AI reshaped IT operations, 2025 was the year Autotask brought it all together.

From smarter billing and automated ticketing to a modernized interface designed for the way you work today, this year’s releases delivered some of Autotask’s most impactful improvements yet. And IT teams took notice, with top-tier recognition from G2, Capterra and Software Advice underscoring Autotask’s position as a leader in PSA software.

Here’s a look back at the innovations that made 2025 one of Autotask’s biggest years ever — and how they help teams save time, reduce friction and run more profitable, scalable IT services businesses.

A smarter way to manage client relationships: Umbrella Contracts

Managing multiple agreements for the same client has long been one of the most complex aspects of running an IT services business. In 2025, we changed that.

Umbrella Contracts, introduced in the 2025.5 release, give you one unified container for everything — managed services, time and materials, project work and more — so you can manage client agreements holistically instead of hunting across multiple contract screens.

Why customers love it

• One contract, total clarity: View every service, change and activity in one place. No more jumping between separate agreements.
• Cleaner billing with fewer errors: In-frame drawers, inline editing and advanced table filters turn contract management into a streamlined workflow, not a scavenger hunt.
• Roll out at your pace: Use Umbrella Contracts for new clients immediately while keeping existing agreements intact until you’re ready to migrate.

It’s simpler, more organized and reduces risk — which means more predictable billing and better client conversations.

A modern Autotask experience: The new UI arrives

Autotask’s biggest visual and usability transformation in more than a decade launched in 2025. Built on the Kaseya Design System, the new interface delivers a cleaner, more intuitive experience that reduces clicks, maintains context and helps technicians stay focused.

What changed

• Collapsible left navigation for more screen space and faster access
• Reorganized top navigation with simplified icons
• Improved search, with global search coming soon
• Refreshed dashboards with drag-and-drop widget resizing
• Updated Worklist panel to keep priorities front and center

The new UI eliminates friction and supports how modern service teams work. Whether you’re managing projects, reviewing tickets or billing clients, everything feels faster, clearer and more consistent across the entire IT Complete platform.

This refresh is just the first step — with more streamlined grids, inline editing, enhanced previews and bulk updates coming next.

Source: Datto